Terms & Conditions

Please read all these Terms and Conditions carefully as they form an integral part of our contract with you.

As we can accept your order and make a legally enforceable Contract without further reference to you, you must read these Terms and Conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not sure about anything, just phone us on 01453 368035.

Application
1. These Terms and Conditions will apply to the purchase of the services and goods by you (“the Customer” or” you”). We are Severn Solar Limited whose trading name is Helios Solar a company registered in England and Wales under number 15057069 whose registered office is at 13 Signal Road, Cam, Dursley, GL11 5FB with email address mail@heliossolarpv.co.uk; telephone number 01453 368035; (the “Supplier” or “us” or “we”).
2. These are the terms on which we sell all Services to you. By ordering any of the Services, you agree to be bound by these Terms and Conditions. You can only purchase the Services and Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.
Interpretation
1. Consumer means an individual acting for purposes which are wholly or mainly outside their trade, business, craft or profession
2. Contract means the legally binding Contract between you and us for the supply of the Services;
3. Delivery Location means the Customer’s premises or other location where the Services are to be supplied, as set out in the Order;
4. Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;
5. Goods means any goods that we supply to you with the Services, including but not limited to any materials and equipment, of the number and description as set out in the Order;
6. Order means the Customer’s order for the Services from the Supplier as submitted following the step-by-step process set out on the Website;
7. Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;
8. Services means the services advertised on the Website, including any Goods, of the number and description set out in the Order;
9. Website means our website www.heliossolarpv.co.uk on which the Services are advertised.
Services
1. The description of the Services and any Goods is as set out on the Website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of any Goods supplied.
2. In the case of Services and any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
3. All Services which appear on the Website are subject to availability.
4. We can make changes to the Services which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.
Customer Responsibilities
1. You must cooperate with us in all matters relating to the Services, provide us and our authorised employees and representatives with access to any premises under your control as required, provide us with all information required to perform the Services and obtain any necessary licences and consents (unless otherwise agreed).
2. Failure to comply with the above is a Customer default which entitles us to suspend performance of the Services until you remedy it or if you fail to remedy it following our request, we can terminate the Contract with immediate effect on written notice to you.
3. Upon delivery of Goods to the specified Delivery Location and Services rendered within the agreed timeframe, the responsibility for the Goods transfers to you. This includes the risk of loss or damage post-delivery. You are required to examine the Goods upon delivery, when practicable. Ownership of the Goods remains with us until full payment is received. In the event of non-payment or bankruptcy proceedings, we reserve the right to reclaim or require the return of the Goods.
Orders
1. The description of the Services and any Goods in our website does not constitute a contractual offer to sell the Services or Goods. When an Order has been submitted via email, we can reject it for any reason, although we will try to tell you the reason without delay.
2. You must ensure that you check and amend any errors before submitting the Order via email. It is your responsibility to check that you have submitted the details of your project correctly.
Contract
1. A Contract will be formed for the Services ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order, you agree to us giving you confirmation of the Contract by means of an email with all information in it (i.e. the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract, and before performance begins of any of the Services.
Quotation
1. Any quotation or estimate of Fees (as defined below) is valid for a maximum period of 30 days from its date, unless we expressly withdraw it at an earlier time.
Fees and Payment
1. The fees (“Fees”) for the Services, the price of any Goods (if not included in the Fees) and any additional delivery or other charges will be communicated to you on the date we accept the Order or such other price as we may agree in writing. Prices for Services may be calculated on a fixed price or on a standard daily rate basis.
2. Payment
  All payments under this Agreement must be made via bank transfer to our nominated bank account, as detailed on the invoice we issue. We will provide all necessary payment details on the invoice to facilitate a smooth transaction process.
3. Cash Advance for Material Purchases
  In order to ensure the timely procurement of materials necessary for your project, we may occasionally require a cash advance from you. We will communicate these requests in advance, providing detailed information on the amount and the specific materials to be purchased. This approach allows us to maintain the efficiency and quality of our services. The terms of these advances, including repayment or allocation towards the final invoice, will be mutually agreed upon and documented in writing prior to any payment.
4. Discounts
  We reserve the right to offer discretionary discounts on our products and services at any time. These discounts may be applied based on various factors, including but not limited to customer loyalty, volume of purchase, or promotional activities. The decision to offer a discount, its amount, and the criteria for its application are at our sole discretion and subject to change without notice.
5. VAT
  Fees and charges include VAT at the rate applicable at the time of the Order.
Duration, Termination and Suspension
1. The Contract continues as long as it takes us to perform the Services. An estimate of the time will be provided before commencement of your project.
2. Either you or we may terminate the Contract or suspend the Services at any time by a written notice of termination or suspension to the other if that other:
  1. commits a serious breach, or series of breaches resulting in a serious breach, of the Contract and the breach either cannot be fixed or is not fixed with immediate effect; or
  2. is subject to any step towards its bankruptcy or liquidation.
3. On termination of the Contract for any reason, any of our respective remaining rights and liabilities will not be affected.
Right to Cancel
1. You possess the right to cancel the contract within a fourteen-day period from receipt of goods, save for goods that are bespoke or made to your specifications, which shall be deemed non-refundable due to their personalised nature.
Returns and Collection
1. Should you opt to return non-bespoke goods within the stipulated period, we shall arrange collection from your premises. You are obliged to ensure unobstructed access for our collection efforts. The scheduled time for such collection will be communicated to you in advance.
2. Bespoke goods, due to their customised nature, are exempt from return and cancellation rights.
Refunds
1. In the event of a valid return or cancellation, any refunds owed shall be processed and issued within fourteen days following the confirmation of the cancellation or withdrawal request.
2. If you decide to cancel a service because it is no longer required in accordance with Clause 10 above, we will issue a refund minus a 25% handling fee plus any applicable delivery charges of any Goods already delivered to the chosen Delivery Location. This does not apply if the cancellation is due to an error on our part. In such cases, we will provide a full refund, including any handling and delivery charges.
Commencement of Services in the Cancellation Period
1. We shall not begin the supply of a service (being part of the Services) before the end of the cancellation period unless you have made an express request for the service.
2. Payment for Services Commenced During the Cancellation Period
  Where a service is supplied (being part of the Service) before the end of the cancellation period in response to your express request to do so, you must pay an amount for the supply of the service for the period for which it is supplied, ending with the time when we are informed of your decision to cancel the Contract. This amount is in proportion to what has been supplied in comparison with the full coverage of the Contract. This amount is to be calculated on the basis of the total price agreed in the Contract or, if the total price were to be excessive, on the basis of the market value of the service that has been supplied, calculated by comparing prices for equivalent services supplied by other traders. You will bear no cost for supply of that service, in full or in part, in this cancellation period if that service is not supplied in response to such a request.
3. Deduction for Goods Supplied
  We may make a deduction from the reimbursement for loss in value of any Goods supplied in accordance with Clause 14 below, if the loss is the result of unnecessary handling by you (i.e. handling the Goods beyond what is necessary to establish the nature, characteristics and functioning of the Goods: e.g. it goes beyond the sort of handling that might be reasonably allowed in a shop). This is because you are liable for that loss and, if that deduction is not made, you must pay us the amount of that loss.
4. Timing of Reimbursement
  If we have not offered to collect the Goods, we will make the reimbursement without undue delay, and not later than:
  1. 14 days after the day we receive back from you any Goods supplied, or
  2. (if earlier) 14 days after the day you provide evidence that you have sent back the Goods.
  3. If we have offered to collect the Goods or if no Goods were supplied or to be supplied (i.e. it is a contract for the supply of services only), we will make any refunds due according to Clause 11 below, without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this Contract.
  4. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.
5. Returning Goods
  If you have received Goods in connection with the Contract which you have cancelled, you must send back the Goods or hand them over to us at 13 Signal Road, Cam, Dursley, GL11 5FB without delay and in any event not later than 14 days from the day on which you communicate to us your cancellation of this Contract. The deadline is met if you send back the Goods before the period of 14 days has expired. You agree that you will have to bear the cost of returning the Goods.
Definitions
For the purposes of these Cancellation Rights, these words have the following meanings:
1. “Distance contract” is defined as a contract concluded without the simultaneous physical presence of the trader and the consumer, facilitated by distance communication up to the point of contract conclusion.
2. “Sales contract” refers to a contract wherein the trader transfers or agrees to transfer the ownership of goods to a consumer, and the consumer pays or agrees to pay the price, inclusive of contracts encompassing both goods and services.
Conformity and Guarantee
1. We have a legal duty to supply the Goods in conformity with the Contract and will not have conformed if it does not meet the following obligation.
2. Upon delivery, the Goods will:
  1. be of satisfactory quality;
  2. be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in the Contract; and conform to their description.
3. It is not a failure to conform if the failure has its origin in your materials.
4. We will supply the Services with reasonable skill and care.
5. We will immediately, or within a reasonable time, give you the benefit of the free guarantee given by the manufacturer of the Goods. Details of the guarantee, including the name and address of the manufacturer, the duration and territorial scope of the guarantee, are set out in the manufacturer’s guarantee supplied with the Goods. This guarantee will take effect at the time the Goods are delivered and will not reduce your legal rights.
Completion and documentation
1. Upon the successful completion of the project, we will provide you with all necessary and required documentation to ensure compliance and satisfaction, where applicable. This includes the Electrical Installation Certificate, Solar Certificates/MCS (i.e. ‘solar pack’), and the DNO (Distribution Network Operator) notification. These documents are essential for validating the integrity and legality of the installation and will be handed over to you as part of our comprehensive service completion package.
2. Following the completion of your installation, we commit to providing comprehensive after-sales support. This includes assistance with the installation, maintenance, or operation of your system, ensuring you receive the full benefit of our expertise and services.
Insurance
We maintain all necessary insurance policies relevant to the operation of our business to ensure both compliance and protection. Upon request, you may inspect these documents to verify our adherence to industry standards and legal requirements. This commitment to transparency underscores our dedication to maintaining a secure and trustworthy partnership.
Accreditation
We are committed to maintaining the highest standards of quality and compliance in our operations, as evidenced by our accreditations, including but not limited to MCS Certified (Microgeneration Certification Scheme) and RECC (Renewable Energy Consumer Code). These accreditations reflect our dedication to improving low-carbon energy production and ensuring consumer confidence through adherence to industry standards for quality, competency, and compliance. Upon request, you may review our current accreditations to verify our ongoing commitment to these principles.
Third Party Conditions
You acknowledge and agree that all third-party companies and individuals hired for carrying out parts of this Contract have separate and independent terms and conditions of operation and You agree to make themselves familiar with any such terms where applicable.
Force Majeure
1. In the event of any failure by a party because of something beyond its reasonable control:
2. the party will advise the other party as soon as reasonably practicable; and
3. the party’s obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer’s above rights relating to delivery (and the right to cancel below).
Limitation of Liability
1. The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) death or personal injury caused by negligence or breach of the Supplier’s other legal obligations. Subject to this, we are not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (e.g. loss of profit) to your business, trade, craft or profession which would not be suffered by a Consumer – because we believe you are not buying the Services and Goods wholly or mainly for your business, trade, craft or profession.
2. In relation to the Services, anything we say or write to you, or anything someone else says or writes to you on our behalf, about us or about the Services, is a term of the Contract (which we must comply with) if you take it into account when deciding to enter this Contract, or when making any decision about the Services after entering into this Contract. Anything you take into account is subject to anything that qualifies it and was said or written to you by us or on behalf of us on the same occasion, and any change to it that has been expressly agreed between us (before entering this Contract or later).
Indemnification
Except to the extent paid in settlement from any applicable insurance policies, and to the extent permitted by applicable law, each Party agrees to indemnify and hold harmless the other Party, and its respective directors, shareholders, affiliates, officers, agents, employees, and permitted successors and assigns against any and all claims, losses, damages, liabilities, penalties, punitive damages, expenses, reasonable legal fees and costs of any kind or amount whatsoever, which result from or arise out of any act or omission of the indemnifying party, its respective directors, shareholders, affiliates, officers, agents, employees, and permitted successors and assigns that occurs in connection with this Contract. This indemnification will survive the termination of this Contract.
Personal Information
We retain and use all information strictly under the Privacy Policy.
Variation
No variation of the Contract, whether about description of the Services, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.
Any amendment or modification of the Contract or additional obligation assumed by either Party in connection with this Contract will only be binding if evidenced in writing prior to the Contract being entered to.
Severability
In the event that any of the provisions of these Terms and Conditions are held to be invalid or unenforceable in whole or in part, all other provisions will nevertheless continue to be valid and enforceable with the invalid or unenforceable parts severed from the remainder of the Contract.
Waiver
The waiver by either Party of a breach, default, delay or omission of any of the provisions of this Contract by the other Party will not be construed as a waiver of any subsequent breach of the same or other provisions.
Complaints and Disputes
We try to avoid any dispute, so we deal with complaints as follows: If a dispute occurs, please refer to our complaints policy for full details on how to resolve the issue.
We aim to follow these codes of conduct, copies of which you can obtain as follows from Renewable Energy Consumer Code.
In the case we cannot agree on an amicable solution, each party irrevocably agrees to submit to the exclusive jurisdiction of the courts of England and Wales over any claim or matter arising under or in connection with our Contract.
Governing Law
Our Contract will be governed by and construed in accordance with the laws of England and Wales. Each party irrevocably agrees to submit to the exclusive jurisdiction of the courts of England and Wales over any claim or matter arising under or in connection with this contract.